FREQUENTLY ASKED QUESTIONS

New Zealand Customers

I’m from New Zealand or another country outside of Australia, why can’t I order from your website?

Please send us an email at topgunwa@iinet.net.au if you would like to order from New Zealand or anywhere outside of Australia.

Unfortunately New Zealanders have a $400NZD (approx $350AUD) max import limit on goods from outside of NZ. Orders over this amount will be hit with the costly import duty. Also you New Zealanders are exempt from our GST and postage is higher. We need to tailor your invoice accordingly so you don’t get overcharged.

 

How quickly do you process the order?

All orders are shipped the same day or the following business day. If we are out of stock of an item we will ship that to follow.

How will my order be sent?

Most items will be sent by Australia Post – Express Post. If your item is bulky, heavy or long they will be sent by Toll Ipec.

How long will I take to receive my order?

If your order is under 5kg and fits into an express bag you should receive your order within 2-3 working days. However if it is bulky or heavy it will need to be sent by Australia Post road freight or Toll Ipec which usually takes about a week.

What is your return policy?

We offer a no questions asked returns/refund policy.

What if I order the wrong size?

Simply send them back to and we will swap them for the correct. Be sure to put a note in there stating your name, invoice number and what you would like to swap them for.

What is your returns address?

Top Gun Shearing

PO Box 2171, Malaga

WA 6090

Where can I find a copy of your current price list?

The current price list can be viewed here: Price List Sept 2018

 

What is your actual address?

1/23 Oxleigh Drive Malaga, 6090 WESTERN AUSTRALIA

What is your phone number?

08 9249 5020 within Australia

+61 8 9249 5020 outside Australia

What is your fax number?

08 9249 5212 within Australia

+ 61 8 9249 5212 outside Austrlai

What is your email address?

topgunswa@iinet.net.au

Do you have any other stores?

No, we only have the one store located in Perth, Western Australia

How can I pay via your website?

You can pay with your credit card via PayPal (you don’t need to have an account with PayPal do do so), or with ZipPay.

How does ZipPay work?

For more information on ZipPay, please visit their website

Can I pay by direct bank transfer?

To pay by direct deposit please phone us on 08 9249 5020 to place your order over the phone

Do you give accounts?

No we do not off credit account for customers.

Do you offer layby?

Yes, if you wish to layby something please phone us on 08 9249 5020 and we will sort this out over the phone for you

Do you offer a screen printing service?

Yes we do in house screen printing

Is there a minimum order quantity?

There is a minimum order qunaitity of 25 adult garments. This can be all singlets or a mixture of hoodys, polos, singlets etc. The minimum order quantiy for stubbys is also 25.

How much does it cost?

Printed singlets, polos and tees are $25ea, hoodys and multitops are $45ea and stubbies $4ea

What does this cost include?

This includes the garment, artwork fee, screen set up, printing and GST. Postage is additional

What can we get screen printed?

Singlets, hoodys, multitops, t-shirts, polos, kids clothing and stubby holders

How much notice do you require?

For singlets with specific colours we require 4-6 weeks notice, for items we have in stock we require 3-4 weeks notice

How do I place an order?

Please email Amber at topgunwa@iinet.net.au to place an order for screen printing

What colour printing do you do?

We do simple one colour printing here (black or white). We can print other colours but this will be an additional cost

What colour singlets do you have?

We have a large range of singlets colours including black, navy, bottle green, royal, forrest, red, maroon, hot pink, fluro pink, fluoro orange, fluoro green, fluoro blue, gold, emerald green and purple. Trim colours are limited to black, white, gold and red. Email Amber at topgunwa@iinet.net.au for a colour chart.

 

Do you print hats?

No we don’t print hats but we can organise to get hats embroided, there is a minimum quantity of 50 for hats

How are your singlets sizes measured?

The number on our singlets/multitops is the chest measurement. The equivalent to standard sizing is below:

Mens : S=95, M=100, L=105, XL=110, 2XL=115, 3XL=120, 4XL=125, 5XL=130, 7XL=140, 9XL=150

Ladies: 6=90, 8=95, 10=100, 12=105, 14=110, 16=115, 18=120, 22=130

Where can I find the size chart?

You can find it by clicking here