FREQUENTLY ASKED QUESTIONS
I’m from New Zealand or another country outside of Australia, why can’t I order from your website?
Please send us an email at email@example.com if you would like to order from New Zealand or anywhere outside of Australia.
Unfortunately New Zealanders have a $400NZD (approx $350AUD) max import limit on goods from outside of NZ. Orders over this amount will be hit with the costly import duty. Also New Zealanders are exempt from our GST and postage is higher. We need to tailor your invoice accordingly so you don’t get overcharged.
How quickly do you process the order?
All orders are shipped the same day or the following business day. If we are out of stock of an item we will ship that item to follow at a later day at our cost.
How will my order be sent?
Most items will be sent by Australia Post – Express Post. If your item is bulky, heavy or long they will be sent by Startrack.
How long will I take to receive my order?
If your order is under 5kg and fits into an express bag you should receive your order within 2-3 working days. However if it is bulky or heavy it will need to be sent by Australia Post road freight or Startrack which usually takes a week or so
What is your return policy?
We offer a no questions asked returns/refund policy.
What if I order the wrong size?
Simply send them back to us and we will swap them for the correct size. Be sure to put a note in there stating your name, invoice number and what you would like to swap them for.
What is your returns address?
Top Gun Shearing
PO Box 2171, Malaga
Where can I find a copy of your current price list?
The current price list can be viewed here: Top Gun Price list December 2019
What is your actual address?
1/23 Oxleigh Drive Malaga, 6090 WESTERN AUSTRALIA
What is your phone number?
08 9249 5020 within Australia
+61 8 9249 5020 outside Australia
What is your fax number?
08 9249 5212 within Australia
+ 61 8 9249 5212 outside Austrlai
What is your email address?
Do you have any other stores?
No, we only have the one store located in Perth, Western Australia
How can I pay via your website?
You can pay with your credit card via PayPal (you don’t need to have an account with PayPal to do so), or with ZipPay.
How does ZipPay work?
For more information on ZipPay, please visit their website
Can I pay by direct bank transfer?
To pay by direct deposit please phone us on 08 9249 5020 to place your order over the phone
Do you give accounts?
No we do not off credit account for customers.
Do you offer layby?
Yes, if you wish to layby something please phone us on 08 9249 5020 or email firstname.lastname@example.org and we will sort this out over the phone for you.
Do you offer a screen printing service?
Yes we do in house screen printing
Is there a minimum order quantity?
There is a minimum order quantity of 25 adult garments. This can be all singlets or a mixture of hoodys, polos, singlets etc. The minimum order quantity for stubby holders is also 50.
How much does it cost?
Printed singlets, polos and tees are $25ea, hoodys and multitops are $45ea and stubbies $4.40ea
What does this cost include?
This includes the garment, artwork fee, screen set up, printing and GST. Postage is additional and will depend on the weight of your goods and where it is being sent.
What clothes can we get screen printed?
Singlets, hoodys, multitops, t-shirts, polos, and kids clothing
What about other promotional items?
We can digitally print standard stubby holders, bottle holders, wine holders, bar runners, mouse pads and coffee mugs. Minimum order quantities apply. Email email@example.com for more information and prices.
How much notice do you require?
For singlets with specific colours we require 4-6 weeks notice, for items we have in stock we require 3-4 weeks notice.
How do I place an order?
Please email firstname.lastname@example.org to place an order for screen printing or promotional printing
What colour printing do you do?
We do simple one colour printing here (black or white) on all our clothing. We can print other colours but this will be an additional cost. Promotional items such as stubby holders etc can be printed in full colour.
What colour singlets do you have?
We have a large range of singlets colours including black, navy, bottle green, royal, forrest, red, maroon, hot pink, fluro pink, fluoro orange, fluoro green, fluoro blue, gold, emerald green and purple. Trim colours are limited to black, white, gold and red.
Do you print hats?
No we don’t print hats but we can organise to get hats embroided, there is a minimum quantity of 50 for hats
How are your singlets sizes measured?
The number on our singlets/multitops is the chest measurement. The equivalent to standard sizing is below:
Mens : S=95, M=100, L=105, XL=110, 2XL=115, 3XL=120, 4XL=125, 5XL=130, 7XL=140, 9XL=150
Ladies: 6=90, 8=95, 10=100, 12=105, 14=110, 16=115, 18=120, 22=130
Where can I find the size chart?
You can find it by clicking here